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How We Protect Your Personal Data

At tt789 login, your personal data — from account registration details to payment activity via DANA, OVO, GoPay and QRIS — is handled with clear, documented protocols.

Data Collected TransparentlyDANA, OVO, GoPay, QRIS Transactions CoveredYour Right to Access & DeleteRetention Periods DefinedContact Path for Data Requests
tt789 login How We Protect Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Our live chat team is available 24 hours a day, 7 days a week. If you want to request data access, correction or deletion, start a chat session and our agent will open a formal data request ticket within the same session.

Email Data Requests

Send your written data request to our privacy email address listed in the account settings page. We aim to acknowledge your request within 2 business days and resolve it within 14 calendar days of verification.

In-Account Privacy Centre

Log into your account, navigate to Settings, then select Privacy. From there you can download a summary of stored personal data, update your communication preferences, or submit a deletion request directly without contacting support.

DATA HANDLING STANDARDS

Six Ways We Handle Your Privacy

We have structured our data practices around what is checkable and enforceable — from the moment you make a QRIS payment to the point where your account becomes…

Encrypted Data Storage

All personal data — including payment references from DANA and OVO — is stored using AES-256 encryption at rest.

Cookie Usage Disclosure

We use functional cookies to keep your session active and analytical cookies to understand which pages you visit most.

Account Security Practices

Each login attempt is checked against your registered device fingerprint and IP range.

Data Retention Periods

Active account data is retained for the duration of your account's life plus 5 years, in line with financial record-keeping…

Third-Party Data Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and identity-verification partners required to process your…

Data Correction & Deletion

You hold the right to request correction of inaccurate data or deletion of your profile.

Your Privacy Questions, Answered

The questions below reflect what our account holders in Indonesia most commonly ask about how their data is handled. If your specific question is not listed here, our 24/7 live chat team can raise a formal data request on your behalf within minutes.

We collect your name, email, phone number and the payment method you select — such as DANA or GoPay. We also capture your registration IP address and device type for security purposes. No additional data is collected without your explicit consent.

Payment references from DANA, OVO, GoPay and QRIS are encrypted using AES-256 and stored in isolated databases. Only authorised finance and compliance personnel can access transaction-level records, and all access is logged automatically.

Yes. Log into your account, go to Settings, then Privacy, and select 'Download My Data'. Alternatively, contact our live chat team 24/7 to raise a formal data access request. We fulfil requests within 14 calendar days after identity verification.

We retain your data for up to 5 years after account closure to meet financial record-keeping requirements where local law permits. After that window, personal identifiers are anonymised and removed from our live systems.

We share data only with payment processors such as DANA, OVO, GoPay and QRIS, and with identity-verification partners. We do not pass your data to advertisers, data brokers or any unrelated third party under any circumstance.

You have the right to access, correct, port or request deletion of your personal data. These rights depend on local law in Indonesia. Submit any request through the In-Account Privacy Centre or via our live chat, and we will respond within 2 business days.

Contact our privacy team via the email address in your account settings or through 24/7 live chat. We acknowledge all privacy concerns within 24 hours and escalate potential breach reports to our security team for immediate investigation and response.